Official Site of The State of New Jersey

MBOS Registration Help

If you experience a problem registering for MBOS or logging on to an existing MBOS account, you can see suggested solutions by selecting from the Help Topics listed below.

Note: Before you can use MBOS you must be registered with both MBOS and myNewJersey.

Other MBOS help pages

• If you need basic instructions on registering for MBOS, please see the detailed MBOS Registration Instructions.
• If you need help using the Applications in MBOS, please see the MBOS Users' Guide, or if you are a retiree the MBOS Retired Users' Guide.

Registering for MBOS

You can register for MBOS in three easy steps.

STEP ONE — Set up Your MBOS Account

On the Division of Pensions and Benefits home page, click the button “Register” located in the Access myNewJersey section.

• Be sure to select whether you are an Active Member or a Retiree;
• You will need both your Social Security number and your pension Member ID Number or Retirement Number.

When all of the information has been entered click the “Submit” button and the myNewJersey Account Page will open.

STEP TWO — Sign-On to, or Create, Your myNewJersey Account

On the myNewJersey Account Page, indicate if you have an existing myNewJersey account.

If you already have a myNewJersey account, click "Yes" and enter your myNewJersey Log On ID and Password where indicated on the myNewJersey Account Page.

If you do not have a myNewJersey account, you must create one. Click "No" and enter all of the information requested on the myNewJersey Account Page.

Be sure to select a Log On ID and Password that is easy to remember!

Passwords must be at least 6 characters long and chosen from at least two of these groups: lowercase letters, uppercase letters, digits, and other characters (except space, quotes and \).

Note: Forgotten Log On IDs and Passwords are the most common problem members have when using MBOS. Be sure that you can remember your Log On ID and Password for future use.

When done, click the button at the bottom of the form page and proceed to Step Three.

STEP THREE — Start Using MBOS

Once you successfully create, or link to, your myNewJersey account your “MBOS Home Page” will open. From the MBOS Home Page you can access the MBOS Applications that are currently available to active or retired members.

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Where do I Find My Fund Code?

As part of the MBOS registration process for employees, you must enter your Retirement System's code number, or "Fund Code."

Retirement System Fund Codes used in MBOS are as follows:

• 01 - Teachers' Pension and Annuity Fund (TPAF)
• 02 - Public Employees' Retirement System (PERS)
• 03 - Police and Firemen's Retirement System (PFRS)
• 06 - Judicial Retirement System (JRS)
• 08 - State Police Retirement System (SPRS)

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How To Enter Fund Code and Pension Membership Number

As part of the MBOS registration process for employees, you must enter your Pension Membership Number. You can often find your Membership Number printed on your payroll check statement. It is also printed on other forms and correspondence sent to you by the Division of Pensions and Benefits such as your Personal Benefit Statements. Your Human Resources Representative can also provide it to you.

The Pension Membership Number is 8 or 9 digits in length divided into two sections.

• The first 2 digits represent the Fund: 01 TPAF; 02 PERS; 03 PFRS; 06 JRS; and 08 SPRS.
• The final 6 or 7 digits are your membership number.

When registering for MBOS, first make sure you select the "member" option to access the active employee registration form.

Enter your first and last name, then use the drop-down box to select the name of your pension fund, then enter the remaining 6 or 7 digits of your Membership Number into the second box.

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How To Enter Fund Code and Retirement Number

As part of the MBOS registration process for retirees, you must enter your Retirement Number. You can find your Retirement Number printed on your pension check statement. Your Retirement Number is also printed on other forms and correspondence sent to you by the Division of Pensions and Benefits after your retirement is processed.

The Retirement Number on your statement is 10 digits in length divided into three sections.

• The first 2 digits represent the Fund: 01 TPAF; 02 PERS; 03 PFRS; 06 JRS; and 08 SPRS.
• The middle 2 digits represent a Code for the type of retirement;
• The final 6 digits are your Retirement Number.

When registering for MBOS, first make sure you select the "retiree" option to access the retiree registration form.

Enter your first and last name, then use the drop-down box to select the name of your pension fund, then enter the middle 2 digits for the code into the box that appears to the right of the fund selection, and finally enter the remaining six digits of your Retirement Number into the third box.

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How do I Return to MBOS after I Register?

After you are registered with MBOS and myNewJersey, following these instructions to Log On to myNewJersey and access your MBOS Home Page.

1. Go to the Division of Pensions and Benefits website and click the link “Login” at the top right.
2. The myNewJersey “Log On Page” will open.
   
   

3. Enter your myNewJersey Log On ID and Password. Then click the “Log On” button. Your myNewJersey Home Page will open.
   
   

4. On the left side of your myNewJersey home page you will see the “Pensions and Benefits Channel.”
   
   

5. Note: The link to MBOS is contained in the Pensions and Benefits Channel which appears on the left-hand side your myNewJersey home page.

   When the myNewJersey home page opens be sure that the myNewJersey tab at the top of the page is selected.

   If, after selecting the myNewJersey tab, you still do not see the Pensions and Benefits Channel, Click Here!

   

6. In the Pensions and Benefits Channel, click the “MBOS and EPIC” button to continue to MBOS.
7. Your MBOS Home Page will open. From the MBOS Home Page you can access the MBOS Applications that are currently available to active or retired members.

Note: If asked to select a "User Role" Click Here!

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What is my "Log On ID"?

When you register for myNewJersey, you are asked to create a "Log On ID" to serve as your identifying user name when you sign into, or "log on" to, MBOS.

You are allowed to choose any Log On ID that you wish, with any combination of letters or numbers — provided that it is entered as one word.

• Once you register, your Log On ID cannot be changed. Therefore, the Log On ID you select should be easy to remember — but secure enough to prevent unauthorized access to your myNewJersey account or the MBOS system.
• Note: Forgotten Log On IDs and Passwords are the most common problem members have when using MBOS. Be sure that you can remember your Log On ID and Password for future use. If you forget your Log On ID or Password, see the instructions below for obtaining Log On ID help.

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Contacting myNewJersey for Log On ID Help

If you cannot remember your myNewJersey “Log On ID” try using what you think your "Log On ID" might be. myNewJersey will not lock you out for guessing incorrectly.

If you cannot get in, you must retrieve your Log On ID from myNewJersey.

1. From the myNewJersey “Log On Page” click “Forgot your Logon ID?”
   
   • On the page that opens, enter your “Email address” and click “Submit”;
     
     

   • The system will ask you a "challenge question". Answer the question and click “Submit”;
   • If you answer the question correctly, myNewJersey will verify the information they have on file and send Log On ID information to your email address.
   • Note: Forgotten Log On IDs and Passwords are the most common problem members have when using MBOS. Be sure that you can remember your Log On ID and Password for future use.


2. If you cannot answer the "challenge question" or if you have multiple, valid "Log On IDs" that use the same email address but are associated with different systems (such as one Log On for MBOS and another Log On for an Online Pay Stub) the “Forgot your Logon ID?” feature will not be able to send your "Log On ID". In these cases, you must contact the myNewJersey Help Desk directly to obtain your "Log On ID".
   • From the myNewJersey "Log On Page" click "Help";
   • Next click "Contacting myNewJersey Support"; and
   • On the page that opens, click the link in "item #5" for "contact myNewJersey support" (or use this link);
   • Use the form page that opens to contact myNewJersey for assistance. Please be as specific as possible in your message (for example - forgot Logon ID).
   • myNewJersey will verify the information they have on file for you and will reply to your email address.

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Contacting myNewJersey for Password Help

1. Try using what you think your password might be. myNewJersey will not lock you out for guessing incorrectly.
2. If you cannot get in you must obtain and reset a “Password”
   
   • Return to the myNewJersey "Log On Page" and click “Forgot your Password?”;
     
     

   • On the page that opens, enter your “Log On ID” and click “Submit”;
     
     

   • The system will ask you a "challenge question". Answer the question and click “Submit”;
   • If you answer the question correctly, myNewJersey will verify the information they have on file and send a new password to your email address;
   • When you receive your new password, return to the myNewJersey log on screen, enter your “Log On ID” and your new password exactly how it appears (you may wish to highlight copy, and paste using your mouse);
   • When the myNewJersey site opens, go immediately to “change profile” at the top of the page and change to a password you can easily remember. Click “Update” when you are done.
   

   Passwords must be at least 6 characters long and chosen from at least two of these groups: lowercase letters, uppercase letters, digits, and other characters (except space, quotes and \).

   Note: Forgotten Log On IDs and Passwords are the most common problem members have when using MBOS. Be sure that you can remember your Log On ID and Password for future use.

3. If you cannot answer the "challenge question" or do not receive the new password due to a different email address, return to the myNewJersey "Log On Page" and click on "Help".
   
   • On the page that opens, click "Contacting myNewJersey Support"; and then
   • Click the link in item #5 “contact myNewJersey support“ (or use this link);
   • Use the page that opens to contact myNewJersey for assistance. Fill in the subject line as “forgot password/new email address". Be sure to include your name and your “Log On ID” in the message, and include the reason you cannot receive a new password. Please be as specific as possible in your message.
   • myNewJersey will verify the information they have on file for you and will reply to your email address.

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“MBOS and EPIC” Button/Window/Icon on myNewJersey Not Displaying

If you do not see the “MBOS and EPIC” button and it was previously visible on your myNewJersey home page, here are common reasons why buttons, windows, icons, or other content is now missing.

1. After you log on to myNewJersey, be sure you have selected the “myNewJersey” tab along the top of the page.
   
   
   
   If “MyNJHome” or “MyNJBusiness” is selected instead, click on the “myNewJersey” tab. Look for the “Pensions and Benefits Channel” window along the left-hand side of the page.
2. Look along the left-hand side of your myNewJersey home page. If you see the Pensions and Benefits heading but the Channel box has been minimized, maximize the box and restore it to its normal size by using the restore button at the upper right of the blue bar that is normally across the top of the Pensions and Benefits Channel box.
   
   

3. If the Pensions and Benefits Channel heading is completely gone, you may have clicked the X button in the blue bar above the box or window, causing that section of content to be "removed" from your myNewJersey page.

   To get the channel back, look along the "Welcome" line at the top of the myNewJersey Home Page and click the "content" link. On the page that opens, make sure the “Pensions and Benefits" box is checked and then click the “Finished” button.

   

   Look for the Pensions and Benefits Channel box or heading along the left-hand side of your myNewJersey home page. If the channel box is minimized, maximize the box and restore it to its normal size by using the restore button at the upper right of the blue bar.

   

4. You may have created more than one myNewJersey account and linked the Pensions and Benefits Channel to one of those accounts — but you're logged on to a different account. In this case you need to log on to the correct account to access the Pensions and Benefits Channel.

   If you created more than one myNewJersey account and you can't remember the “Log On ID” for the correct account, you need to contact myNewJersey for help.

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Selecting a User Role

If you have MBOS access from more than one pension fund account*, or you have employer access to the Employer Pensions and Benefits Information Connection (EPIC), you will need to select the "User Role" you wish to open each time you log on to MBOS or EPIC.



After you log on to MBOS or EPIC you can click the "Select Different Role" button on your MBOS or EPIC Home Page to leave the current MBOS or EPIC session and access your other accounts or user roles.

*For example, you will have multiple "User Roles" if you are a member of both the Public Employees' Retirement System and the Teachers' Pension and Annuity Fund.

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Changing Your email Address

An email address change has to be implemented on both myNewJersey and MBOS to be effective.

1. Log on to your myNewJersey account. Along the top “Welcome” line, select “change profile”.

   

   The Client Profile page will open. Update your email address in the box provided.

   

2. Click the “Update” button to return to the myNewJersey home page.
3. Next, click on the “MBOS and EPIC” button. This will take you to your MBOS home page.
   
   

4. You will find a link with your old email address under the "General Member Information" heading. Click on the link and a window will open where you can enter your new email address.
   
   

5. Click on the “Submit” button when you are done.

If you continue to have difficulty, please contact the MBOS Help Desk at 609-292-7524.

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Locked MBOS Account

An MBOS account will be locked if an Authorization Code is used more than once, or you have notified the Division of Pensions and Benefits that you have been a victim of Identity Theft .

For assistance when locked-out of an MBOS account, please contact the MBOS Help Desk at 609-292-7524.